Privacy policy
How we look after your information
This policy explains what personal information Evara Care collects, why we collect it, and how we keep it safe.
Last updated: October 2026
Who we are
Evara Care is a home care service owned and run by Rebecca Mercato as a sole trader. Rebecca is responsible for deciding how your personal information is used. You can contact us about this policy or your information at any time:
- Email: welcome2evaracare@gmail.com
- Phone: 07427460888
Information we collect
When you contact us
When you send an enquiry through our website, call or email us, we collect the details you give us. This usually includes your name, phone number, email address, who the care is for, the type of support you're interested in and anything you tell us in your message.
If you or a loved one becomes a client
To provide safe, personalised care, we also keep care records. These can include assessments and care plans, daily care notes and visit records, medication records, risk assessments, emergency contact details and financial records such as invoices. Some of this is health information, which the law treats as especially sensitive, and we take extra care to protect it.
Why we use your information
- To reply to your enquiry and arrange a consultation, because you have asked us to and so we can take the steps needed before agreeing care.
- To plan and provide your care, which is necessary for the care agreement between us and for the provision of health and social care.
- To keep you safe, including sharing information with health or social care professionals where this is needed for your care or where the law requires it.
- To meet our legal obligations, for example keeping financial records for HMRC.
We will never sell your information or use it for marketing without your permission.
Who we share it with
- Family members or representatives, only with the client's consent or where we are allowed to by law.
- Health and social care professionals, such as GPs, the NHS or the local council, where this is needed for your care or safety, or where the law requires it.
- Service providers who help us run Evara Care, such as our website host, which receives website enquiries, and our email provider. They can only use your information to provide their service to us.
How long we keep it
We only keep your information for as long as we need it. If you make an enquiry but don't go on to use our services, we keep your details only for as long as needed to deal with your enquiry. For clients, we follow these retention periods:
| Type of information | How long we keep it |
|---|---|
| Client care records, assessments and care plans | 8 years after care ends |
| Daily care notes and visit records | 8 years after care ends |
| Medication records and relevant risk assessments | 8 years after care ends |
| Complaints, safeguarding incidents and related evidence | Reviewed individually, and kept longer where a complaint, investigation or legal claim is unresolved |
| Invoices and financial records | As required by HMRC's record-keeping rules for sole traders |
| Emergency contacts and temporary contact details | Deleted when no longer needed, unless they form part of a record we must keep |
Keeping your information safe
We take sensible steps to protect your information from loss, misuse or unauthorised access, and only people who need it to provide your care can see it.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information, where we don't have to keep it by law
- ask us to limit how we use your information, or object to how we use it
- ask for your information to be transferred to another organisation
To use any of these rights, please contact us using the details above. We will respond within one month.
Cookies
Our website does not use cookies to track you or for advertising. The website's fonts are provided by Google, which means your browser connects to Google's servers when you visit. If you add the website to your home screen, your device stores a copy of the site so it loads quickly.
Making a complaint
If you're unhappy with how we've handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.