Frequently asked questions

Evara Care provides compassionate, personalised care and support to help people maintain their independence, dignity and quality of life in the comfort of their own homes. We understand that everyone has different needs, and we tailor our support to each individual.

We offer companionship, help with everyday tasks around the home, meal preparation, shopping and respite care to give family carers a break. We'll talk through your individual needs to find the most suitable package of care. See our services.

Our services are designed for adults who may benefit from extra support at home, including older people, people living alone and those who need help with everyday activities. We take the time to understand each person's circumstances and preferences.

We cover Bristol, North Somerset and South Gloucestershire. Please contact us to confirm whether your home falls within our current service area. We'll be happy to discuss your location and the support you need.

Getting started is simple. Call or email us to talk about your needs. We'll arrange a free, face-to-face consultation in your home to understand the support needed, answer your questions and explain the next steps.

We'll talk about your needs, preferences and expectations. Where appropriate, we'll carry out an assessment, identify any risks, agree a personalised care plan and explain the arrangements before care starts.

Yes. Care can often begin on the same day as your consultation, or on the day you choose. We also aim to help people who are ready to leave hospital but are waiting for support to be arranged at home.

Absolutely. We believe care should be personal. We work with you and, where appropriate, your family or representatives to create a personalised care plan that reflects your preferences, routines, needs and goals.

Yes. With the person's consent, and in line with confidentiality requirements, we welcome family involvement. Open communication helps make sure care stays consistent, respectful and centred around the person's wishes.

Care needs can change over time. We'll review your care whenever needed and discuss any changes with you and, where appropriate, your family or representatives, so your support stays right for you.

Wherever possible we aim for you to see familiar faces, although this can depend on caseload.

We have back-up arrangements in place, so if your usual carer is ill or on holiday, another carer will visit and your care will carry on as planned.

Yes. Everyone who works for Evara Care has an enhanced DBS check and receives full training.

The safety and wellbeing of the people we support is a priority. We are committed to protecting people from abuse, neglect and harm, respecting their rights and dignity, keeping appropriate care records and following safeguarding procedures. Read about safeguarding.

Yes, we provide care 7 days a week, including bank holidays. Rates vary depending on the time of day, and are different at weekends and on bank holidays.

The cost depends on the type of support needed, how long and how often visits are, and your individual care package. Visits are a minimum of one hour. We'll explain our charges clearly before any care begins, so you know exactly what to expect. Contact us for a quote.

We accept private (self-funded) clients, council-funded care, direct payments and NHS Continuing Healthcare.

Both. Whether you need occasional support or regular visits, we'll work out an arrangement that suits you. Visits are a minimum of one hour, and we'll confirm availability at your first consultation.

No, there is no minimum contract or notice period. If a visit is cancelled with less than 24 hours' notice, a cancellation fee of 50% of the visit cost applies.

Your feedback matters to us. If something isn't right, please call or email us. We'll acknowledge your concern within 3 working days, look into it fairly, keep you informed and explain the outcome and any actions taken. Read our complaints process.